As a feature, you can SMS 411. With that feature, a computer will do the lookup, and reply with the options based on what you asked for. However, you can also call 411. When calling 411, a computer will handle the query, but if it can’t help you, you can then get to speak to a live person. If you use the SMS feature, you would not be charged. However, using the automated service by phone will cost $2.50. Using a live operator is $5 per query.