When a new line for a new customer is created, the customer will be able to access their control panel which will give the customer a number of features that is not a possibility with most providers. There is always a primary account, and up to 4 additional lines can be applied to the account. Each person can have their own control panel with the primary account having access to all secondary accounts. In the control panel, the customer can do a number of things, and the information below will be a sample of what can be done.
2 Factor Authentication
As an extra security measure to prevent would be bad actors from having access to your account, an authenticator app can be used to require that the customer enters the 6 digit code from the app. Since this is unique to the app, this will mean that the bad actor can’t get access to your account unless you give them the number. When setting up, there will be a warning to never give the 2FA number to anyone.
ACR
ACR (Anonymous Call Rejection) is as the name implies. Anyone blocking their number from being displayed in CID units will be rejected. This rejected call will go straight to voicemail, and the caller will need to leave a message, and provide a telephone number if they want a chance for the person they are trying to reach to call them back.
Blacklist / Whitelist
This is on a number of levels. For example, there is account blacklist. This means every number on the account will use this blacklist even if the offending number never called a particular number. Next is group blacklist. This blacklist only applies to the group of numbers that one person has. Therefore, if there is a primary account, and 1 secondary account – each account will have the option to impose their own blacklist for the numbers they have control over. Last, there is number blacklists. These blacklists applies to the individual number. The primary account holder can make determinations about account blacklists. Any number on the appropriate blacklists will go to voicemail.
In addition, there are whitelists. Unlike blacklists, whitelists are applied to the entire account. This could mean, the entire family’s phone numbers can be on the whitelist. Doctor’s offices, or other important entities can be on a whitelist. Calls on the Whitelist will ring the appropriate phone even if a number has all numbers as blacklisted (such as voicemail only).
Calling Features
3 Way Calling, Call Waiting, and Call Forwarding are all features that the customer will be able to turn on, or turn off. If the customer turns on Call Forwarding, they will be required to provide a phone number for calls to go. If they decide to turn Call Waiting off, then calls to the number while there is an active call will go to voicemail.
eFax Option
The customer will be able to turn on eFax receive option with any of the lines he has access to. This means that a customer can have one number for voice calls, SMS/RCS, and faxes. This however will introduce a 2 second delay before the system will send the caller to the phone number. This delay is to listen for a fax tone. This may not be an option that someone would want with their cellular phone, but for those looking for a unified number for all of their telephony communications, this could be a boon.
With this feature on, the system will collect the fax, convert it to a .pdf file, and then email the .pdf file to the appropriate email address. If the customer would want to send a fax, they will send a .pdf file to an email address that would be dedicated for sending e-faxes.
Number Lock
Number Lock must be applied from the primary account holder, but the principal is simple. Number Lock prevents a scam artist from doing a SIM swap on a number. To set up Number Lock, the primary account holder must be able to use an authenticator app which the authenticate number must be provided to turn off Number Lock on any particular number. If the customer doesn’t have access to their authenticator, they must contact Customer Service and provide their 8 digit number that would be sent via email, or SMS.
Secondary Accounts
Each personal customer can have 1 main line of service, and up to 4 secondary accounts which will be provided to family and friends. The primary account holder will be able to log in, and set restrictions, and other policies for the respective secondary account. For example, the primary account holder may want to turn off eFaxing capabilities on a line. If they do so, then the secondary account will not be able to send or receive faxes from their phone number.
A Secondary account is not the same as Second Line. Second line is intended to provide a second telephone number with the phone’s eSIM capability. This second line can be a business line, or a number to provide on dating services to keep your primary number private. Second line will be selected from the selection process of the respective phone. A Secondary account might be provided to a child, or a significant other. The secondary account will have their own control panel where a second line will not have its own control panel.