This service must be activated, but once activated – the appropriate phone number will be able to receive faxes. While it may sound a little complex, the front end is straight forward. A phone/fax calls the activated number. The system will pick up, and listen for 2 seconds for a fax tone. If it hears the fax tone, the system will collect the fax, and email it to you as a .pdf file. If it is a voicemail, the caller will hear a 2 second pause (listening for a fax tone), then the phone will ring (the appropriate line). The customer will then either answer the call, or send it to voicemail.